Customer Experience has been redefined since the time mobile devices became the most universal channel for communication and reach. The unparalleled intimacy and connect that the mobile interaction creates is a source of unique competitive advantage, if harnessed right. Access to relevant, qualified and time-sensitive customer information coupled with capabilities to deliver instant, personalized communication drive customer retention. Real-time data flows about crucial positions such as stock availability, order information, even driving directions for a technician to reach a customer sooner, have significantly equipped customer-facing teams to directly increase client satisfaction, across industries.
Given the high-stakes of getting this right, Valforma assists clients in developing their Enterprise Mobility programs to drive enhanced Customer Experience for higher customer retention. We partner with our clients, working through process, technology and device opportunities to deliver the stickiest and most enriching customer experiences, while ensuring privacy and safety in the background.